I can’t find a certain product – is it still part of the range?

If you can’t find a product in our online shop, it’s very likely that it is currently no longer part of our range.

Sometimes this also depends on our retail partners – some products are only available for a limited time or may be discontinued by retailers.

We know it can be really disappointing when a favorite product suddenly disappears – we’re truly sorry about that. 💚

If you’d like more detailed information about a specific product, feel free to contact our customer service. We’ll be happy to check what we can find out for you.

You can reach us on weekdays through several channels:

📧 Email: [e-mail]
💻 Live Chat: directly on www.jeanlen.de
📞 Phone: [phone] (available from 10 AM–12 PM and 1–4 PM)