Saskia

Unfortunately, we do not currently have a complete list of products that are free from gluten.If you would like to check whether a specific product contains gluten-related ingredients, we recommend...

Our hair oils are very concentrated, so tiny amounts are often enough to achieve great results ✨The best way is to place one or two drops into your palms, rub the oil between your hands, and then g...

No worries – sometimes the pump mechanism can be a bit of a puzzle 😊 But in most cases, a few simple steps will fix it:1️⃣ Tighten the cap firmly so everything sits properly.2️⃣ Then turn only the ...

If your order was placed through Amazon, the handling of complaints unfortunately is not managed by us, but directly by Amazon.In this case, our customer service team is not able to process the com...

The batch number helps us identify a product more precisely. Its location can vary depending on the product 😊 Here are some common places to check: Tubes: usually on the crimp (sealed end) on th...

No, unfortunately we currently don’t have a factory outlet at our warehouse in Pfullendorf. While we think it’s a lovely idea, it’s something we can’t manage organizationally in addition to everyth...

You can keep your free gift even if you return your order in full or in part. You don’t need to send it back to us. 😊

If you can’t find a product in our online shop, it’s very likely that it is currently no longer part of our range.Sometimes this also depends on our retail partners – some products are only availab...

At Jean&Len, we care not only about what’s inside our products, but also about the packaging. 🌿Our packaging is made of glass, plastic, or a combination of both – depending on what makes the most s...

Our care and cosmetic products are produced for you right here in Europe. 🌍We work exclusively with trusted partners who share our high standards for quality and responsibility. 🌱🚚💡 Our promise: As...