Saskia

At Jean&Len, we care not only about what’s inside our products, but also about the packaging. 🌿Our packaging is made of glass, plastic, or a combination of both – depending on what makes the most s...

Your Jean&Len gift card is valid for 3 years from the date of purchase – so you’ll have plenty of time to treat yourself to something lovely! 🧴💛

Your invoice will be sent to you via email as soon as your order is shipped. 📧 If you haven’t received the email or can’t find it anymore, just reach out to our Customer Service with your order num...

We’ve created our Partner Program especially for restaurants, hotels, and small retail partners. After a quick registration, partners can easily place larger orders via our online shop. You’ll rece...

Our Customer Service team is always happy to help you out! 💬💛You can reach us on weekdays through several channels: 📧 Email: hallo@jeanlen.de💻 Live Chat: directly on www.jeanlen.de📞 Phone: +49 7576...

Our products are generally safe to use during pregnancy. However, we recommend avoiding the following products during pregnancy and while breastfeeding: Body Lotion Retinol, 200 ml (contains Reti...

Oh no, we’re so sorry! 😟 Please start by checking the DHL tracking link – you’ll find it in your shipping confirmation email and also in your customer account under “Orders”. There you can see the ...

The shelf life of our products depends on whether the packaging has already been opened: 📦 Unopened: Our products are generally good for at least 30 months.🧴 Opened: On the back of the product, you...

Unfortunately, direct product exchanges aren’t possible. 🥲However, you’re welcome to return the original item and then place a new order for the product you’d like instead. 🛍️ If you have any quest...

We’re looking for product testers who are excited to try out our care products and leave honest reviews afterward.We’ve already surprised some lucky volunteers with product packages – and now we wa...