I want to return my order or individual products

Of course, you can make use of your 14-day right of withdrawal and return items that you don’t like as long as they are unopened. Return shipping costs are covered by the customer. 📦

Here’s how it works:

1️⃣ Register your return via your customer account under "Orders" or use our returns portal directly.
👉 Please note: For hygienic reasons, opened cosmetic products that come into direct contact with the body (e.g. creams, deodorants, lipsticks, mascara, etc.) cannot be returned.

2️⃣ Fill out the return form and include it in the package so we can quickly assign and process your return.
No printer? No problem – just handwrite the necessary details on a piece of paper and include it. 📝

3️⃣ Send your return to the following address:

Jean&Len GmbH
Hesselbühl 5
88630 Pfullendorf
Germany

Once your parcel has arrived and been inspected, we’ll refund you the corresponding amount.
💸 The refund will be issued via the same payment method used for your original order. Please note: While this process can take up to 14 days, it usually goes much faster. 😉