I haven’t received my order – what now?

Oh no, we’re so sorry! 😟 Please start by checking the DHL tracking link – you’ll find it in your shipping confirmation email and also in your customer account under “Orders”. There you can see the current status of your delivery.

Sometimes a parcel is handed over to housemates or neighbors – it’s worth asking around to see if someone accepted it for you. 📬👀

If no tracking information is available or your parcel doesn’t show up within the next few days, please contact our Customer Service – we’ll take care of it for you! 💌