My pump dispenser is not working – what can I do?

No worries – sometimes the pump mechanism can be a bit of a puzzle 😊 But in most cases, a few simple steps will fix it:

1️⃣ Tighten the cap firmly so everything sits properly.
2️⃣ Then turn only the pump head about a quarter turn (usually counterclockwise).
3️⃣ The pump head should then pop up and can be pressed down normally. 💧

In most cases, the dispenser should work perfectly afterwards.

If it still doesn’t work, please feel free to contact our Customer Service – we’ll be happy to help so your hand soap can finally be used! 👐