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  1. Help Center English
  2. FAQ

FAQ

Everything about Jean&Len.

Products

  • Are your products gluten-free?
  • How do I use your hair oils best?
  • My pump dispenser is not working – what can I do?
  • Where can I find the batch number on my product?
  • Are your products vegan?
  • Do you offer refills?
See all 19 articles

My order

  • I want to return my order or individual products
  • My parcel/product arrived damaged
  • Where can I find my invoice?
  • I haven’t received my order – what now?
  • I placed an order on Amazon and would like to submit a complaint – what should I do?
  • What happens to my free gift if I return my order?
See all 11 articles

My account

  • What are the benefits of creating an account?
  • I forgot my password
  • I want to delete my account – what do I need to do?
  • Confetti Points
  • What happens to my Confetti Points if I cancel my order?
  • The Partner Program

Online shop

  • I can’t find a certain product – is it still part of the range?
  • Payment Methods
  • Which countries do you ship to?
  • Shipping Costs
  • Where can I buy a gift card?
  • Where can I check the remaining balance on my gift card?
See all 9 articles

About Jean&Len

  • Do you have a factory outlet at your warehouse in Pfullendorf?
  • Our Story
  • What does “ohne Gedøns” mean?
  • Can I work at Jean&Len?
  • What makes Jean&Len special?
  • Charity Projects
See all 8 articles
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